The Problem in a nutshell
How do you use digital tools and techniques to transform a large business with strong principles and thousands of people? Co-op Digital was formed in 2015 to answer that very question across the Co-op businesses. The organisation offered us to parcitipate the exciting journey that has already led to some high-impact projects – such as “Shifts”.
What Was Done
We knew from the get-go how important it was to find the right problems to solve. To make sure that happened we made a great, early choice: we built a blended team of people from ustwo, Co-op Digital, Co-op Food and other partners. Genuine change has to come from the inside as well as the out – so working together made perfect sense. It also quickly led us to a significant problem to work on – shift and schedule management.
Internal polling told us 40% of Co-op colleagues phoned their manager about their shifts each month, while managers spent large amounts of time arranging cover. This seemed like a great place for us to make a difference to people and deliver efficiencies too.
